Why can’t I seem to access the reports online? /Why have I not received reports?
The reports are available to subscribers under the MY ACCOUNT >>> MY DOCUMENTS after logging in. A new subscriber will only get access to the next report that becomes available (renewing subscribers will receive no break in service as all the reports they previously subscribed to can be accessed via the MY ACCOUNT >>> MY DOCUMENTS menu).
Only one registered user is allowed per company (the person who is responsible for ensuring the internal availability of the report/research) and it could be that the user has not distributed the report. In that case, please confirm who the registered user is currently.
Why am I unable to subscribe online?
For existing subscribers, it’s likely that you still have a valid subscription and a new registration will only be allowed once that subscription ends or the enquirer is using Google Chrome. In the latter case, please subscribe using a different web browser.
I’d like to receive the reports by email, how can I arrange that?
The report can be accessed in two ways, 1) by clicking on the download link in the email - sent to the registered email address - notification once the report is released or 2) By logging into the BER website. The email link option does not require a user name or password.
When does my subscription end?
This can be viewed under the “my accounts” section on the web once logged on.
We subscribed to this service and have received our invoice. After subscribing through your website we have discovered that the ASAQS offers a 20% discount if done through the ASAQS website. We are now unable to get the discounted amount through the ASAQS as we had already subscribed. Please would you consider giving us the 20% discount as ASAQS members?
Unfortunately the discount can only be “activated” if the request for subscription comes via the ASAQS membership portal. In this instance the current application has to be cancelled and you will need to re-subscribe via the ASAQS membership portal.
We previously received a discount on the standard subscription fee. How do we apply for this discount when we renew our subscription?
Unfortunately we have an arrangement with the ASAQS which ethically prohibits us from offering any discounts to QS firms unless said firm is a member of the ASAQS. In that case, they receive 20% off the price of an annual subscription if they register via the ASAQS website.
More FAQ's.